Component types
In this article you can learn the differences between the types of components and their purpose.
Survey Question Types
When designing a survey, you can choose from various question types to collect the most relevant feedback from customers. Each type serves a specific purpose, allowing for structured and insightful responses.
| Question Type | Description | Best Used For |
|---|---|---|
| Net Promoter Score (NPS) | A standardized 0-10 scale used to measure customer loyalty and satisfaction. | Assessing likelihood of customers recommending a business. |
| Numeric Scale | Allows respondents to provide a numerical rating within a defined range (e.g., 1-10). | Measuring customer satisfaction, rating product quality. |
| Emoji/Star Scale | Displays a set of emojis/stars for quick and intuitive responses. | Capturing emotional feedback, gauging mood or sentiment. |
| Multiple Choice | Provides a list of predefined options where respondents can select one or multiple answers. | Preference-based questions, feature selection. |
| Single Choice (Radio Buttons) | Similar to multiple choice, but respondents can select only one option. | Yes/No questions, exclusive selections. |
| Short Entry (Text Input) | Provides a text box for users to type brief feedback or responses. | Collecting detailed feedback, comments, or suggestions. |
| Long Entry (Text Input) | Similar to the Short Entry Text but is designed for longer, more detailed responses. | Collecting detailed feedback, comments, or suggestions |
| Form Components | A table format where respondents can select multiple options across different categories. | Gathering structured feedback on multiple related topics. |
| Read-only message | Message shows only the information to customer. | Finalizing the survey, thank you messages, etc. |
Each question type provides a different method for gathering customer feedback, ensuring surveys are engaging and effective in capturing meaningful insights.
Net Promoter Score (NPS)
The Net Promoter Score component allows users to give a rating on a scale from 1 to 10. This is useful for gauging overall customer satisfaction and loyalty.
Numeric Scale
The Numeric Scale component is similar to the NPS but offers more flexibility in defining the range. You can set the interval from 1 to any number (X) based on your requirements.
Emoji/Star Scale
The Emoji Scale component uses emojis to represent a range of feelings from bad (1) to good (5). This is a visually engaging way to gather user feedback.
The Star Rating Scale component allows users to give a rating using stars, typically ranging from 1 to 5 stars.
Multiple Choice
The Multiple Choice component allows users to select multiple options from a predefined list.
Single Choice (Radio Buttons)
The Radio Buttons component lets users select only one option from a predefined list.
Short/Long Entry (Text input)
The Short Entry Text component provides a text box for users to type brief feedback or responses.
The Long Entry Text component is similar to the Short Entry Text but is designed for longer, more detailed responses.
Form Components
The Form Components section is the most advanced feature in the survey builder, allowing you to design custom forms with various input types.
Read-only message
We recommend using this when you want to convey a simple message to the customer. For example, as the last element of the Survey, you can include a simple thank-you message for completing the Survey.
Updated 2 days ago